Call Center

Call center CRM system

Custom CRM designed around your sales process, your team, and your integrations.

ENFRAR
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Key challenges

  • Routing calls efficiently to reduce wait times
  • Monitoring agent performance and quality in real time
  • Integrating customer data across CRM and ticketing systems
  • Supporting multichannel (phone, chat, email, WhatsApp)
  • Reducing handling time while maintaining service quality

Key features

Contact & lead management
Visual sales pipeline
Email & calendar sync
Task & activity tracking
Custom reporting & KPI dashboards
Automated follow-up sequences
Document & contract management
Team collaboration & permissions

Technologies we use

React / AngularNode.js / DjangoPostgreSQLSendGridOAuth 2.0Chart.js

How we build it

  1. 1
    Discovery & scoping

    We analyze your needs, map your existing workflows, and define the project scope, timeline, and architecture together.

  2. 2
    UX/UI Design

    We design wireframes and high-fidelity mockups tailored to your brand and your users, validated before any code is written.

  3. 3
    Development & testing

    We build iteratively in 2-week sprints, delivering working features continuously with automated tests and code reviews.

  4. 4
    Launch & deployment

    We deploy to production, configure your domain, set up monitoring, and ensure a smooth go-live with zero downtime.

  5. 5
    Support & evolution

    We offer maintenance plans, performance monitoring, and feature roadmap support to grow your product after launch.

Tuplify Studio

  • 5+ years of hands-on experience
  • Delivered for global companies
  • Full ownership of your codebase
  • Multilingual support (EN / FR / AR)
  • Scalable architecture from day one
  • Post-launch maintenance included

Frequently asked questions

Why build a custom CRM instead of using Salesforce or HubSpot?

Off-the-shelf CRMs are powerful but often complex and expensive. A custom CRM is built around your exact sales process, integrates with your specific tools, and costs less in the long run.

Can you migrate data from our existing CRM?

Yes. We handle data migration from Salesforce, HubSpot, Pipedrive, Excel, or any other system, ensuring data integrity and zero downtime.

Can the CRM integrate with our email, phone, and accounting tools?

Yes. We build integrations with Gmail, Outlook, Twilio, Stripe, QuickBooks, Sage, and most business tools via API.

How long does custom CRM development take?

A core CRM (contacts, pipeline, tasks, reports) is typically delivered in 10–14 weeks. Complex features like automation, AI scoring, or ERP integration add time.

Is the CRM accessible on mobile?

Yes. We build responsive web CRMs accessible on any device. We can also develop a dedicated mobile app (iOS/Android) if your team is primarily field-based.

TUPLIFY STUDIO

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Tell us about your project and get a free consultation from our team.

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